Terms and Conditions
Last updated: 18 August 2026
Agreement to these terms
These terms apply to your use of this website and to any services you engage Drivn to carry out. By using this site, or by confirming a quote or proposal with us, you agree to be bound by them. If you don't agree, please don't use the site or engage our services.
Our services
We build websites and run Meta & Google advertising and AI search visibility (GEO) work for local service businesses. The specific scope, deliverables and timeline for any project are agreed with you individually, either as part of a quote, proposal, or written agreement, before work begins.
Quotes and starting a project
Every project starts with a call to understand what you need. Where we can, we'll give you a fixed quote; where scope is open-ended (such as ongoing ads or SEO management), we'll agree a monthly rate instead. Work begins once you've confirmed you want to go ahead. Nothing in these terms constitutes a quote or offer on its own; pricing shown on this site is indicative and confirmed for your specific project before any work starts.
Payment
Payment terms (including any deposit, invoicing schedule and due dates) are set out in your individual quote or agreement, since they can vary by project size and type. Ongoing services such as hosting, ad management or SEO are billed on a recurring basis for as long as the service continues. Late payment may result in work pausing until an account is brought up to date.
Contract length and cancellation
There's no fixed-term contract on any package. Monthly services (hosting, SEO, ads) run on a rolling basis and can be cancelled at any time with 30 days' notice; costs already committed on your behalf up to that point (such as ad spend) remain payable. For one-off project work, cancellation terms are set out in your individual quote, since the right stage to cancel fairly depends on how much work has already been done.
Intellectual property
The code, domain and content of the website we build for you are yours. We retain the right to showcase completed work, including screenshots and a description of what we did, in our own portfolio and marketing, such as the case studies on this site, unless you ask us not to. Any underlying tools, code libraries, templates or processes we use to deliver the work remain ours.
Your responsibilities
You're responsible for providing content, access, feedback and approvals in good time so work isn't delayed, and for making sure anything you supply us (text, images, logos, testimonials) is accurate and that you have the right to use it. We're not responsible for delays caused by late input on your side.
No guaranteed results
We build sites and run campaigns to a high standard and follow current best practice for performance, SEO and AI search visibility, but we can't guarantee specific search rankings, ad results, traffic or enquiry volumes, since these also depend on factors outside our control (competitors, market conditions, and third-party platforms like Google and Meta changing how they work).
Third-party services
Delivering our services may involve third-party platforms: hosting providers, Google Analytics, Google and Meta ads platforms, and communication tools. Each operates under its own terms, and we're not responsible for their availability, changes, or outages.
Limitation of liability
We'll deliver services with reasonable skill and care. To the extent permitted by law, we're not liable for indirect or consequential losses (such as loss of profits or business), and our total liability for any claim relating to a project is limited to the amount you've paid us for that project. Nothing in these terms limits liability for things the law doesn't allow to be limited, such as death or personal injury caused by negligence, or fraud.
Confidentiality
We'll treat any non-public information you share with us about your business as confidential, and only use it to deliver your project.
Changes to these terms
We may update these terms from time to time; the date at the top of this page reflects the most recent revision. For an active project, the terms agreed in your quote or agreement at the time take priority over later changes to this page.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
Contact
Questions about these terms? Email hello@drivn.co.uk.